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FAQs

MOST FREQUENTLY ASKED QUESTIONS THIS SEASON

We may experience intermittent shipping delays due to the impacts of COVID-19. We will continue to update you regarding your order.

order

Once your order has been shipped, you should receive an email from us with a tracking link. If you are unable to locate this email, or believe you have yet to receive your shipping confirmation, please email us at info@dynastysquare.com.

Please email us at info@dynastysquare.com. If your package is lost in transit, we will do everything we possibly can to assist you. However, we are not responsible for packages once proof of delivery is generated.

Please email us at info@dynastysquare.com as soon as you can. If your order has yet to be processed, we can still cancel your order or edit your shipping details.

Please note we are unable to combine orders, alter sizes, add or remove pieces, or edit billing details once an order has been placed. We can, however, help you cancel your original order and place a new order as long as your order has yet to process.

It is possible that your order may be cancelled during high volume periods due to inventory selling out. If your order is cancelled, all charges will be automatically refunded. We recommend trying to place your order again or signing up for our waitlist for the sold out item.

Please note cancellations for any full-price or sale purchases are prohibited during any sale period. This restriction is also listed at checkout during sale times.

Shipping

Include a helpful and informative answer to the frequently asked question here.

Please reach out to customer service at  info@dynastysquare.com as soon as possible and we’ll do our best to change the address before it ships.

Returns & Exchanges

We accept returns of domestic orders within 30 days of the date the order was shipped.

Returns will be subject to a $6 return shipping fee, which will be deducted from your refund.

Outbound shipping fees from the original order are not refundable.

Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please include the original order packing slip in your return package. Returns cannot be combined with multiple orders.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Products marked Final Sale cannot be returned.

International returns are accepted. Return shipping and any reverse duties are the responsibility of the customer. 

US customers, visit any ANINE BING store to return or exchange in person or simply use your pre-paid return label. If you did not receive a label, or you would like to initiate an exchange, please email concierge@aninebing.com.

International customers, submit your request via our Global-e platform to receive a return label: https://web.global-e.com/returns/portal/mZDI.

You will be prompted to enter your order number (the longer order number starting with GE, followed by a few numbers) and your email address used to place the order. To initiate an exchange, please contact concierge@aninebing.com.

Exchanges are processed immediately, as long as we have your desired size and color in stock. Otherwise, our skilled concierge team can help you find another item you may love. Returns may take 2-3 weeks to process.

Please email us at info@dynastysquare.com with your order number and a short description of the issue. Please also include photos so we may better assist you.

PAYMENTS & REFUNDS

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered.

If your return is accepted, your refund will be processed and applied to the original method of payment.

Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times of financial organizations.

Outbound shipping fees from the original order are not refundable.